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Higher Care Services
Complaints & Feedback

Speaking up — and being heard

Whistleblowers will never be disadvantaged for reporting a concern. Feedback can be given verbally, in writing, or anonymously.

SPACE only works if people can say when it is not happening. Whistleblowers will never be disadvantaged for reporting a concern. In fact, participants, families, advocates and staff are encouraged to give feedback or make complaints verbally, in writing, including anonymously in the following ways:

  • HCS feedback and complaints: speak with any staff member or manager or use the Feedback Form. HCS acknowledges complaints promptly, resolves them fairly, and uses every piece of feedback to improve.
  • NDIS Quality and Safeguards Commission: 1800 035 544 (free call) or www.ndiscommission.gov.au — available to anyone, at any time, about any NDIS provider.
  • Independent advocacy: HCS will help you find an advocate through the Disability Advocacy Finder if you would like independent support.

Feedback & Contact Form

Use this form for general enquiries, feedback, compliments or complaints.

You may leave your name and contact details blank if you would prefer to provide feedback anonymously. If you request a response, please provide an email address or phone number.