Quality, Safety & Your Rights
Quality, Safety & Your Rights
Higher Care Services is committed to safe, ethical and culturally responsive support, with clear processes for quality, safeguarding, feedback and continuous improvement.
Your Rights
Participant Rights
You have the right to:
- Be treated with dignity and respect
- Make your own choices
- Feel safe
- Have your privacy protected
- Receive quality supports
Feedback
Complaints & Feedback
We encourage feedback and take concerns seriously.
You can:
- • Speak with our team
- • Submit a complaint
- • Escalate externally if required
Workforce
Workforce & Safety
- ✓All relevant staff undergo screening
- ✓Staff receive structured onboarding and training
- ✓Clear supervision and escalation processes
- ✓Ongoing quality monitoring
Commitment
Our Commitment
- ✓Safe and ethical practice
- ✓Culturally responsive service
- ✓Continuous improvement